Business Development Executive
Business Development Job Description
A Business Development Manager is responsible for making calls to existing or potential customers on behalf of the company. Their primary role is to promote products or services, follow up with leads, conduct surveys, and assist with customer inquiries. This position requires excellent communication skills, a strong customer service orientation, and the ability to work in a fast-paced environment.
Essential Duties and Responsibilities
• Outbound Calls:
- Make high-volume outbound calls to customers or prospects.
- Conduct surveys, follow up on previous interactions, or gather customer feedback.
- Promote and upsell products or services to potential or existing customers.
- Performs responsibilities by key performance indicators to achieve companies targets and goals.
• Customer Engagement:
- Build rapport with customers through positive and professional communication.
- Address customer needs, provide accurate information, and assist with inquiries.
- Handle objections and work towards converting calls into sales or successful outcomes.
• Lead Generation and Sales:
- Identify potential leads and qualify prospects for further follow-up by the sales team.
- Meet or exceed established call quotas or sales goals.
- Maintain detailed records of customer interactions and transactions in the company CRM.
• Data Entry and Reporting:
- Accurately input customer information and call outcomes into the system.
- Prepare daily/weekly reports on call metrics and results for management review.
• Customer Relationship Management:
- Maintain a high level of customer satisfaction and loyalty.
- Resolve customer concerns in a timely manner and escalate complex issues as needed.
• Compliance and Accuracy:
- Ensure compliance with company policies, legal requirements, and industry standards during all calls.
- Follow scripts and guidelines as needed while maintaining a natural conversational tone.
Qualifications and Skills
• Communication: Strong verbal communication skills, including an articulate and friendly phone manner.
• Sales Ability: Ability to persuade, influence, and handle objections to close sales or convert calls into positive outcomes.
• Problem-Solving: Quick-thinking and resourceful when addressing customer inquiries or issues.
• Time Management: Ability to manage time effectively, handle a high volume of calls, and prioritize tasks.
• Technology Proficiency: Comfortable using call center software, CRM tools, and Microsoft Office Suite.
• Attention to Detail: Accuracy in data entry, reporting, and ensuring compliance with company policies.
• Experience: Previous experience in customer service, telemarketing, or sales is a plus.
• Adaptability: Ability to remain calm and professional under pressure and adapt to changing processes or environments.
Work Environment & Schedule
• Environment: Office-based
• Hours: 8AM to 5PM
• Training: On-the-job training will be provided, including product knowledge and systems.
•Performs other duties as assigned.
This role is ideal for individuals with a positive attitude, strong sales aptitude, and the ability to engage with a wide range of customers effectively. An outbound call center employee plays a key role in supporting business growth and maintaining customer relationships.
Please send resume to: customerservice@prologodepot.net